The management of Service Level Agreements (SLAs) for cloud services in IoT has become a crucial topic of discussion for businesses. SLAs help businesses to understand the level of service they can expect from their cloud service provider and provide a framework for managing the delivery of services. With the rapid evolution of cloud services and IoT technologies, managing SLAs has become even more complex. In this article, we will examine the results of a systematic mapping study that provides an overview of the current state of knowledge on the management of SLAs for cloud services in IoT.
The mapping study was conducted using a structured review process that identified and analyzed 59 relevant papers published between 2012 and 2019. The studies were analyzed based on their research question, research methods, and findings. The mapping study provided insights into the current state of knowledge on the management of SLAs for cloud services in IoT.
The study found that the management of SLAs for cloud services in IoT is an important research topic with a significant number of studies exploring different aspects of the subject. The studies focused on different areas such as architecture, security, and performance. Several studies also emphasized the importance of monitoring and measuring SLAs to ensure that the expected levels of service are being met.
The study also highlighted the challenges of managing SLAs for cloud services in IoT. The challenges include the lack of standardization in SLA metrics, the difficulty of measuring SLA performance in a heterogeneous IoT environment, and the challenge of ensuring security and data privacy in the cloud.
To overcome these challenges, the study recommends the development of standard SLA metrics for cloud services in IoT, the use of advanced monitoring and measurement techniques, and the integration of security and data privacy into SLA management frameworks.
In conclusion, the management of Service Level Agreements (SLAs) for cloud services in IoT is a complex subject. The systematic mapping study provides a valuable overview of the current state of knowledge on the topic, highlighting the challenges, and recommending solutions. As businesses continue to adopt cloud services and IoT technologies, the management of SLAs will become even more critical in ensuring the success of their operations.